Shipping & Returns

Shipping

Delivery time may vary depending on the courier. Please allow 1-2 business days for preparing your order and 2-5 days for your parcel to be delivered to you. At the moment we ship only within New Zealand. Please note that orders placed on Sundays or public holidays will be processed the next business day.

Costs

We offer FREE shipping within New Zealand for all orders over $150.

If your order is below that amount we charge close to CourierPost standard rates, based on region.

Our return policy

Due to the nature of most items being vintage/preloved/upcycled, all sales are final and we don’t provide refunds and/or returns. We encourage you to carefully read the item descriptions, measurements, and photos before making a purchase.

Suppose a product is faulty beyond the description of the item Monotone Repeat will meet obligations under the New Zealand Consumer Guarantees Act. In this case, the buyer must contact our team via email within 5 days after receiving the faulty item. We will refund all fees and costs the buyer pays for the item.

Please note as all items are vintage/preloved/upcycled they will show minor signs of use. However, we will do our best to describe all flaws, and nuances and attach photos of them.